MEMBERSHIP TERMS & CONDITIONS
1. Introduction
1.1. Sanctifly is a members' club that provides an online platform connecting members with wellness, fitness and relaxation facilities, guidance, and content at participating locations (typically but not exclusively airports) worldwide. In addition, Sanctifly will also offer ancillary services sourced from approved third parties to assist members during their frequent travels. Membership is offered exclusively to individuals and employees or officers of companies.
1.2. These terms and conditions (the Terms) govern your Sanctifly membership and are made between you (the "Member", "you", "your"), and Sanctifly Limited, a company registered in Ireland with company number 577655 and having its registered address at 84 Northumberland Road, Dublin 4, Ireland ("Sanctifly", "we", "us", "our"). As a Sanctifly Member, you agree to be bound by these terms.
2. Interpretation
2.1. In these terms, the following words shall have the following meanings:
2.1.1. The App means the Sanctifly mobile application, where you can register to become a Member and make Bookings.
2.1.2. Booking means a booking made by a Member through the Site to use a Partner’s facilities at a particular time and date.
2.1.3. Facilities means the wellness, relaxation or fitness facilities available for use by Members at Partner locations and listed on the Site.
2.1.4. Fee means the current annual or quarterly Sanctifly membership fee which is detailed on the Site.
2.1.5. Guest(s) means a Member's friend or family member who is invited by the member to use the Facilities, together with the Member, as part of a Booking.
2.1.6. Member(s) means a member of the Sanctifly Club.
2.1.7. Passes means an alphanumeric code which is generated following a booking made by a Member through the Site and which the Member must present on arrival at a Partner location in order to gain access to the Facilities.
2.1.8. Partner means the participating location, leisure facility or specialist wellness facility whose facilities are listed on in the Site.
2.1.9 Third Party Vendor means the approved provider of a service offered to the member through the Site.
2.1.10. Site means, together, the Sanctifly website www.sanctifly.club and/or the App.
2.1.11 Point(s) means a pricing methodology used by the Member to create a Booking on the App. Point(s) can also be used to secure access to services provided by Sanctifly through the Sanctifly website.
3. Your membership
3.1. Overview
3.1.1. You must be 18 years or older to be a Member. In order to become a Member and make Bookings, you must download the App and create an account. Once created, you can update or change your personal details in the App at any time. Any information you provide to us must be accurate, complete and up-to-date and you agree to update such information as needed. You are responsible for all activities that occur under your account.
3.1.2. You must treat any usernames or passwords associated with your membership as confidential and you agree not to disclose them to any third party.
3.2. Membership
There is one standard membership. You will be entitled to all the rights and privileges exercisable for that membership. You may not transfer your membership to anyone else.
3.3. Membership period
Your membership commences as soon as you have registered as a member on the App. The annual membership is valid for twelve (12) consecutive months (the Annual Term) and will automatically renew each year on the anniversary of registration unless your membership is terminated in accordance with these terms. A monthly and quarterly membership option is available. The quarterly membership is valid for three (3) months (the Quarterly Term) and will automatically renew each quarter unless terminated in accordance with these terms. The monthly membership is valid for one month (1) month (the Monthly Term) and will automatically renew each month unless terminated in accordance with these terms.
You must be an active Member at the time and date of your attendance of any Booking.
3.4. Points
3.4.1. A certain number of Points is required to create a Booking with Partners. Points remain valid for the lifetime of the membership. Once purchased, Points cannot be refunded or exchanged for cash.
3.4.2. If you have used all of the Points that are included in your membership, you can purchase more points in the App. You may use or purchase Points for up to two Guests per Booking. Your Guests may only use the Facilities if they are accompanied by you. Guests must be 18 years or older, unless clearly stated otherwise in the Partner’s listing on the Site.
3.4.3. Corporate member Points are valid for 12 months from date of activation. Subscribing member Points remain valid as long as their membership is live.
3.4.4. If a membership is canceled or expired, all unused Points in that account will be forfeited and can not be reinstated. A grace period of 30 days is allowed for members to renew their membership and retain Points.
4. Membership fees & charges
4.1. The Fee varies according to how many Points are added into the membership on the date of purchase, and also according to membership length (yearly, monthly or quarterly).
4.2. The Fee for annual membership is payable in full upfront at the time of registration and on each anniversary of the date of registration, provided that membership has not been terminated in accordance with these terms. For Members who choose to subscribe on a quarterly or monthly basis, the Fee is payable at the end of each period, provided membership has not been terminated in accordance with these terms.
4.3. The Fee is payable by an internationally valid debit or credit card and will be deducted using the payment type selected during the membership registration process. Any changes to payment details must be done at least 72 hours before any payment is due to us.
4.4. If for any reason your selected payment method is unsuccessful, we will send you an email informing you of this. You will have 72 hours to make a successful payment before your membership is suspended. If your membership is suspended, you will be required to make the payment within 21 days of the suspension in order to reactivate access to your membership. If you do not make the payment within this 21-day time period, your account will automatically terminate and all Points will be forfeited. If you want to re-join, you will be required to re-register as a Member.
4.5. Exchange rates for USD, EUR, GBP are calculated as per the exchange rate published by the Financial Times on Oct 29 2023 14:01 BST.
5. Cancellation of Membership
5.1. No quibble 30 day money back guarantee
5.1.2. You have the right to cancel your membership within thirty (30) days for any reason. The cancellation period will expire after thirty (30) days from the day you registered to become a member on the App. To cancel these terms and your membership, please email your request to us at hello@sanctifly.club, with the subject: cancel and request refund. Your request will be handled within 2 working days.
5.1.3. If you cancel this contract within thirty (30) days of registering to become a member on the App and request a refund, we will reimburse to you the Fee and the value of any unused Points at the same rate purchased by you. Points are valued at $31 per 100 points. All refunds are made without undue delay. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. However, some payment networks and some merchant transaction processors have the right to levy a fee on such refund transactions. You acknowledge and agree that such decisions are outside of Sanctifly’s control.
5.1.4. If this thirty (30) day cancellation period has lapsed, you will remain entitled to cancel your membership in accordance with the remainder of this clause 5.
5.1.5 This clause (5.1) applies to JP Morgan Chase Bank cardholders (“Chase Customers”) that enroll in a Sanctifly six-month membership through the Chase Offers platform, or its successors, that joined between July 1st and December 31st 2023 during the first thirty (30) day period after a Chase Customer has been automatically renewed for the first time. During such timeframe, Chase Customers that request a refund will be granted a refund, which will be comprised of: (a) the value they have been charged for the Sanctifly membership they are enrolled in; plus (ii) the value of any unused Points independently purchased, which will be reimbursed at a rate of twenty-eight cents ($0.28) per Point. Thereafter, during the following auto-enrolment cycles, Chase Customers will not be eligible to request a refund.
5.1.6. This clause (5.1) shall also be applicable to Chase Customers that purchase a Sanctifly membership on Sanctifly’s website (other than the six-month membership mentioned in clause (5.1.5)). Such Chase Customers shall be eligible to request a refund only during the first thirty (30) day period after enrolment. During such timeframe, Chase Customers that request a refund will be granted a refund, which will be comprised of the full price the Chase Customer was charged for the membership minus the value of the statement credit received by the Chase Customer, if any.
5.2. Cancelling annual membership
5.2.1. You can cancel your annual membership at any time during the Annual Term. You will not be entitled to a refund of the Fee or any part of the Fee already paid. Any Points left in your account at the end of your membership will be forfeited.
5.2.2. If you do not wish to automatically renew your annual membership, you must cancel directly online by logging in to your account at www.sanctifly.club at least 48 hours in advance of the renewal date.
5.3. Cancelling quarterly/monthly/6 month membership subscriptions
5.3.1. You can cancel your membership at any time during the Term. No refund will be made on the unused portion of the canceled membership. Any Points left in your account at the end of your membership will be forfeited.
5.3.2. If you do not wish to automatically renew your membership, you must cancel directly online by logging in to your account at www.sanctifly.club at least 48 hours in advance of the renewal date.
5.2. Cancellation by us
5.2.1. We shall have the right, immediately and without notice, to block, restrict, suspend or terminate your membership, if, in our sole opinion, you are in breach of any of the provisions of these terms. Any unused Points will be refunded at paid (i.e. pro rata) value.
5.2.2. If you cease to be an employee, officer or customer of the company through which membership was made available, that company may request that we cancel your membership.
5.2.3. We reserve the right to suspend and terminate membership of any Member displaying behavior, language and attitude which are contrary to internationally accepted standards when visiting one of our Partner’s locations.
6. Your obligations
6.1. You agree to comply with (and where applicable, you shall procure that any Guests comply with):
6.2. Any applicable Partner terms and conditions relating to the use of the Facilities. It is your responsibility to read and understand any such terms and conditions. You accept that Partner terms and conditions may be subject to change.
6.3. These terms, a current copy of which is always available on the Site. We may revise these terms at any time on notice to you. Continued participation by you as a Member shall be deemed acceptance by you of any revised terms and conditions.
7. Bookings
7.1. When you make a Booking, a Pass is generated. Each Pass is valid solely for the Member (and any permitted Guests), for one visit, at the chosen Partner location, in accordance with the Booking and any applicable Partner terms and conditions.
7.2. You may be asked to present valid photo identification upon arrival at the Partner location. A failure to do so may result in the Partner location refusing you admission. In such situations, Sanctifly cannot refund the Points value of the unused Pass to your membership account.
7.3. As a Member, you will have the same rights in relation to use of the Facilities at the Partner as a Partner’s normal guest, member or customer.
7.4. Members may cancel Bookings up until 24 hours before the Booking is scheduled, without penalty and for a full reinstatement of the Points used in respect of that Booking. Cancellations of Bookings made after this time are non-refundable.
8. Your privacy
Personal Data
8.1. In respect of any and all personal data you provide to us as part of your membership, we will be the data controller for the purposes of data protection law. We agree to comply with the principles of data protection law and our obligations thereunder. Personal data submitted to us by you will be processed in accordance with our Privacy & Cookies Policy Please note:
8.1.1. For the purpose of facilitating your Booking, we may share your personal data with Partners who are situated outside the European Economic Area (EEA). Personal data will only be transferred outside the EEA, where the transfer is to a country in respect of which there is a European Commission adequacy decision, or where we have put in place appropriate mechanisms to ensure adequate protection of the personal data.
8.1.2 We may share membership usage data, which is aggregated and anonymised, with the company through which your membership was made available, for the sole purpose of improving our service to you
8.1.3. We may use the contact details provided by you to communicate with you in relation to your membership.
8.1.4. To the extent permitted by law, we may use the information you provide to us to update you on our latest deals and promotions via email or phone. If you do not want to receive marketing communications from us, please notify us at hello@sanctifly.club or unsubscribe using the link at the end of our communications.
For full details on how we use your personal data, please see our Privacy & Cookies Policy.
8.2. The use of the Site involves the electronic transmission of personal data through third party connections. We do not operate or control these connections and cannot guarantee the privacy or security of these data transmissions.
9. Liability and indemnity
9.1. We do not operate the Facilities at the Partner locations and will not be liable for:
9.1.1. The security, safety or appropriateness of the Facilities.
9.1.2. The accuracy of any content or material which is listed on the Site (including in relation to description or availability of Facilities, opening hours, location or contact details), or any reliance placed by you on such content or material.
9.1.3 The effects of capacity or changes in opening hours at Partner locations caused by the impact of Covid-19. Members must check with Partner locations in advance of creating a Booking to ensure that they are open and accepting guests.
9.1.4. Any direct, indirect or consequential loss, injury, damage or inconvenience you may suffer as a result of:
9.2.1. The act or omission of any Partner or any failure of the Partner to perform or comply with the terms of any Booking.
9.2.2. Your use of the Facilities (or any other activity you undertake) at the Partner Facilities.
9.2.3. Your inability or incapacity (for whatever reason, including without limitation, ill or unfit health) to use the Facilities.
9.3. You agree that you are fully aware of any and all risks and hazards associated with participation and use of the Facilities. To the fullest extent permitted by law, you hereby release, hold harmless, and forever discharge Sanctifly, Partner, and each of our employees and agents, from any and all liability in relation to Bookings, use of Facilities and travel to and from Partners to avail of Facilities.
9.4. We will not be liable for any direct, indirect or consequential loss or damage incurred by you in connection with the Site or the making of Bookings by you on the Site, including, without limitation: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
9.5 Sanctifly will not be liable for any direct or indirect consequences related to your usage of your membership and arising from the decisions taken by a government, local authority or official body to suspend or curtail operations of one or more of our Partners as a results of a sanitary crisis, civil unrest, or weather related disruptions.
9.6. Nothing in these terms shall exclude our liability for death or personal injury caused by our negligence or fraudulent misrepresentation.
10. Interruptions in our service
Whilst we take every care to maintain the continuity of the Site, the internet is not always a stable medium, and errors, omissions, interruptions of service and delays may occur at any time. We do not accept any liability for any Site downtime, or your inability to make Bookings as a result, and you agree that we shall have no obligation or responsibility to operate the Site or any particular part of it.
11. Intellectual property
All title, rights and interest in any copyright, database rights, trademarks and design rights and any other intellectual property rights ("Intellectual Property") in the Site are and shall remain the property of Sanctifly, or our licensors. You may download material from the Site for the sole purpose of making or facilitating a Booking. Except where expressly permitted by these terms, you shall not copy, transmit, modify, republish, save, pass off or link to any content or material on the Site.
Copyright
The Site and its contents is wholly owned by Sanctifly Ltd. No part of the Site may be reproduced, distributed, or transmitted in any form or by any means without the prior written permission of Sanctifly. All third party trademarks referenced on the Site remain the property of their respective owners. If you would like to distribute or re-purpose any part of this material, please contact legal@sanctifly.club
Disclaimer
Sanctifly is not liable for any damages arising from the use of or inability to use any material contained on the Site or from any decision or action taken as a result of reading the content therein.
The material and content on the Site comprise the views of the team at Sanctifly, they do not constitute legal, medical or professional advice. Independent medical advice should always be sought if required.
12. Compliance with applicable law
You shall comply with all laws, regulations, rules, orders or other legislative provisions which are applicable to you in connection with these terms.
13. Law & jurisdiction
These terms are governed by law of Ireland, and the courts of Ireland will have exclusive jurisdiction over any claim arising out of or in connection with them or their subject matter, although we retain the right to bring proceedings against you for breach of these terms in your country of residence or any other relevant country.
14. Events beyond our control
We will not be in breach of these terms, or otherwise liable for any failure or delay in performance, arising from any circumstances beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion, sanitary crisis or accident.
15. Entire agreement
These terms shall contain all the terms agreed between you and us regarding their subject matter and shall supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing.
16. Severability
If and to the extent that any provision of these terms is held to be illegal, void or unenforceable, such provision shall be given no effect and shall be deemed not to be included in these terms but without invalidating any of the remaining provisions in these terms.
17. Waiver
No delay or failure by us in enforcing any of these terms and no partial exercise by us of any right hereunder shall be deemed to be a waiver of any right we may have under these terms.
18. Assignment
We may transfer, assign or otherwise deal with these terms on thirty (30) days notice to you. Your rights under these terms will not be prejudiced. You may not under any circumstances transfer, assign or otherwise deal with these terms.
19. Changes to these terms
We may revise these terms at any time on notice to you. Continued participation by you as a Member shall be deemed acceptance by you of any revised terms and conditions.
20. Contact details and complaints
20.1. If you have any concerns or queries about these terms or your membership or our services, please contact us at legal@sanctifly.club.
20.2. Please direct any complaints you might have in relation to our services to legal@sanctifly.club in the first instance. Complaints can also be made via the European Commission’s Online Dispute Resolution platform, available here.
21. Flight Delay Benefit
Understanding and terms of use
What is Flight Delay Benefit?
If your flight is delayed for more than two hours after the originally scheduled departure time, then you will receive 100 Points added to your Sanctifly account to use as you wish. An alert will be sent to your email or mobile device via text message to confirm the points have been added.
It is a complimentary benefit for all subscribing members. Members may register for up to 16 flights in a 12-month period.
Eligibility
To qualify for Flight Delay Benefit, you must:
Be an active subscription Member at the time of travel
Be listed as a fare-paying passenger on the delayed flight or flights. Proof to be provided on demand (i.e. boarding pass)
Have registered in the App to the Flight Delay Benefit at least 24 hours prior to the scheduled departure of the delayed flight.
Have a smartphone, be able to receive text messages (SMS) and access the Internet, or, have a mobile device and an email address allowing you to access a wireless network (Wi-Fi) in real-time so we can communicate with you while you wait for your flight.
This benefit is only available after a flight is delayed for two or more hours after its original scheduled departure time.
You are responsible for:
for any data, roaming or cellular charges (including SMS or internet charges) that may be required to access the Benefit;
any charges related to the mobile device plan used to access the Benefit.
This Benefit is not made should the flight be canceled.
By registering to Flight Delay Benefit, you consent to the collection, use and sharing of your flight data and information by Sanctifly and its tech providers in order to provide you with this service benefit.
Any fraud or attempted fraud on your part, whether when using the Flight Delay Benefit, receiving points, or at any other time, will cancel your right to any entitlement under Flight Delay Benefit.
Flight Delay Benefit is subject to change at any time and may be canceled without cause, legal process or notice to you. You waive all claims, causes of action, expenses, and/or damages connected and/or related to any such termination.
